Privacy Policy

The Airsoft Bench respects your privacy and only collects personal information where it is needed to respond to enquiries, provide services and manage customer communication. This policy explains what information is collected, why it is used and how it is handled.

Information We Collect

We may collect personal information including your name, email address, telephone number, enquiry details, replica make and model, information about faults or modifications, budget information and any other details you choose to provide when contacting The Airsoft Bench.

Where work is booked, we may also collect information needed to manage the job, arrange payment, collection, delivery or return of your replica, and maintain appropriate business records.

Our website may also collect technical information through cookies and similar technologies. Optional cookies are controlled through the cookie consent settings on the website.

How We Use Your Information

We use personal information to respond to enquiries, provide quotations, diagnose and carry out requested work, communicate with customers about ongoing work, arrange payment and return of replicas, maintain business and accounting records, and operate and improve the website.

Lawful Basis

Where you contact us about work or book a service, personal information may be processed because it is necessary to take steps at your request before entering into a contract or to fulfil a contract with you.

Some information may also be processed where necessary to meet legal obligations or for legitimate business interests, such as maintaining appropriate records and protecting the business from disputes or fraud.

Where consent is required, such as for optional cookies or certain forms of marketing, information will only be used with your consent.

Who We Share Information With

Personal information is not sold to third parties.

Information may be shared with service providers where necessary to operate the business, such as website hosting providers, payment providers, delivery or courier services, and professional advisers.

Information may also be disclosed where required by law.

How Long We Keep Information

Personal information will only be kept for as long as reasonably necessary for the purpose it was collected, including meeting legal, accounting or business record-keeping requirements.

Enquiry information that does not result in work being booked may be deleted when it is no longer required.

How We Protect Your Information

Reasonable technical and organisational measures are used to protect personal information against unauthorised access, loss, misuse or disclosure.

The website uses essential cookies required for normal operation and may use optional cookies for analytics or other purposes.

Visitors can accept, decline or manage optional cookies through the cookie consent banner.

Your Rights

Under UK data protection law, you may have rights including access to personal information held about you, correction of inaccurate information, deletion in certain circumstances, restriction of processing, objection to certain uses of your information and data portability where applicable.

Where processing is based on consent, you may withdraw that consent at any time.

Contact

If you have questions about how your personal information is handled, you can contact The Airsoft Bench using the contact details provided on this website.

Complaints

If you are unhappy with how your personal information has been handled, please contact The Airsoft Bench first so the issue can be investigated.

You also have the right to raise a complaint with the Information Commissioner's Office.

Changes to This Policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services or legal requirements.

Last updated: August 2026